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How d9zbd Handles Your Personal Data

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data kept securebKash, Nagad, Rocket wallet details protectedNo data sold to third partiesYou can request your data anytimePolicy applies to all device access
d9zbd How d9zbd Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat on the site, by email, or through the in-app message thread on your mobile. We aim to respond to data requests within a reasonable time — our team reviews each one manually, not through an automated queue. Availability of support channels depends on your region.

Live Chat Start a live chat session from any page on d9zbd. Describe your data request clearly and our team will confirm receipt and next steps.
Email Support Send your data access or deletion request by email. Include your registered mobile number so we can locate your account without delay.
In-App Message Open the message thread inside your d9zbd account on mobile. This keeps your request tied to your account record from the start.
DATA HANDLING PRACTICES

How We Protect and Manage Account Data

We use SSL encryption across all pages — your login, your wallet deposit screen and your account history are all transmitted over a secured connection. Account passwords are hashed; we cannot read them, and support staff cannot retrieve them either. Data retention periods are tied to legal and operational requirements, not indefinite storage. When data is no longer needed, we delete or anonymise it.

Cookie Control

We use essential cookies to keep your session active and optional analytics cookies to improve mobile load times. You can reject non-essential cookies through browser settings at any point.

Account Security

Each login triggers a verification check. If we detect a new device or unusual location, an additional step is required before account access is granted.

Data Retention

Transaction records tied to bKash, Nagad and Rocket deposits are kept for the period required under applicable law, then deleted or anonymised — not held indefinitely.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or submit a deletion request. Rights vary by jurisdiction — contact support to start the process.

Common Questions About This Privacy Policy

Below are the questions we hear most from people reading this policy for the first time. If your question is not here, reach us through live chat or email — details are in the support section above.

We collect your name, email address, date of birth and the mobile number linked to your bKash, Nagad or Rocket wallet. Device and session data is also logged to protect your account.

No. We never store your wallet PIN or full payment credentials. Only transaction references and amounts are recorded so we can match deposits and withdrawals to your account correctly.

Yes. Contact our support team via live chat, email or in-app message with your registered mobile number. We will locate your record and provide what is held, subject to applicable law.

Transaction records — including Rocket, bKash and Nagad transfer logs — are retained for the period required by applicable law, then deleted or anonymised. We do not hold data beyond that period.

We share data only with third-party processors such as payment gateways and fraud-detection services. All are under contract to protect your data and cannot use it for their own purposes.

Send a deletion request through live chat or email. Include your registered number so we can verify ownership. Some data may be retained where the law requires it even after deletion.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.